Returns & Exchanges
We want you to feel confident in your character transformation, which is why we offer a 30-day return window for all unworn and unaltered cosplay items. Please ensure all original tags, accessories, and packaging are included to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all wigs, props, or costume components are neatly tucked away.
Label and Ship
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing